FAQ

Bali Sourcing Services provides overseas buyers with a complete range of products and integrated services to support the sourcing, design, production, purchase, and export of Bali and Indonesian handmade finished products.

Our aim is to make the sourcing, design, ordering, payment, production, and shipment of our products to you as easy as possible.

On this page, you will find answers to the most frequently asked questions our buyers have asked us about who we are, what we do, and how we do it.

Most of the more important information is presented in our Wholesale Sourcing & Buying Services, Private Label Services, Custom Design Services, Export & QC Services, our Terms and Service Fee sections on our website.

A review of these sections, as well as the information below, should address most of your queries, however if you still have any outstanding questions, please do not hesitate to contact us via our Contact Us form.

Who is Bali Products?

Bali Products is a privately owned company, fully registered and independently owned and operated, based in Kerobokan, Bali Indonesia.

What do you do?

We are the No.1 Online Wholesale Store & Sourcing Agency in Bali & Indonesia. Bali Products brings the very best wholesale products, household furnishings, fashion, home accessories and gifts from Bali and Indonesia, and gives them to the world. We provide overseas shoppers, interior designers, importers and wholesale buyers searching for finished or made-to-order luxury accessory products and furnishings from Bali, with a comprehensive range of Online Wholesale Catalogs, and an integrated set of on-island Sourcing, Buying, Private Label, and Custom Design & Export Services.

Are you business-to-business, or business to customer focused?

We are B2B only – we do not sell retail.

Who are your customers?

Just about anyone seeking home, showroom, hotel and resort products, furnishings and accessories from Bali & Indonesia. We cater for retailers sourcing select finished accessory products and furnishings from Bali and Indonesia for retail sale; commercial wholesalers, importers and retailers wanting to purchase interior luxury furnishings, furniture ranges and product accessories from Bali for wholesale or retail outlets, chains, stores and shops; home ware, furnishings and fashion accessory suppliers and owners seeking private/white label products and made-to-order product ranges; and overseas (or on-island) interior designers & decorators fitting out luxury homes, hotels, villas and resort projects.

What wholesale product categories do you deal in?

We specialize in handmade Balinese and Indonesian finished products. Our product categories and exclusive collections include: Furniture, Sterling Silver Jewelry, Non-Silver Jewelry, Beaded Jewelry, Home Decor, Clothing & Fashion Accessories, Sarongs, Handicrafts, Home Décor, Paintings & Art, Wood Cravings, Occasional Gifts, Souvenirs, Hospitality, Aromatherapy, and Corporate Promotional Products.

What services do you offer?

We offer our international buyers a fully integrated one stop product sourcing, design, production, and export service delivery, door to door. Our services include wholesale sourcing tours, product custom design, private label, interior solutions, build your own online store, corporate meetings & events, and export services.

Where are you located?

We are located in Kerobokan, Bali, Indonesia. You can find us on our Location Map.

Are you licensed?

Yes we are. You can Contact Us for a copy of our Company Trade License.

How do I contact you?

You can contact us as follows:

Phone us : +62 811 398 7887 or +62 89 606 659 079
Mail us: Jalan Taman Sari PCP 17 No1 Teuku Umar Barat Kerobokan Denpasar, Bali, Indonesia
To Email us: info@baliproducts.com
Web site Form: Via our Contact Us form

What time can I contact you?

Our office hours are Monday – Friday 8:00am – 5:00pm; Saturday 8:00am – 12:00pm.

What is your time zone?

We are GMT +8 Hours.

I can’t find the product that I want, can you help?

Yes. Let us know what you want and we will source it for you. We will act as your local sourcing agent. You don’t even have to come to Bali. We will find it for you. See our Wholesale Sourcing & Buying Services section for more information.

Some of your products are close to what I want, but not quite. Can you help?

Yes, we can. We design and make most of our products ourselves, and we are continually redesigning our collections to stay fresh and original. We love designing new items, so send us a rough drawing with the color, material, pattern, finishing, quantity, and size specifications – and we will get back to you. See our Design Services section for more details.

How do I know that what I see is what I get?

The million-dollar question, and the one question we are asked the most. From the time you place your order, until the time it is ready to ship, we supervise and oversee the entire production and handling of your order. We make sure your product is made to the correct color, size, and material specifications. We make sure the work is arranged in the most effective and efficient manner to meet time and date milestones. See our Production Services and Export Services sections for detailed listings of all the services we offer.

How often do you update your catalogues?

We add new items to existing collections continuously, and we try to add a new product collection in one of our wholesale catalogue lines at least once a month. Every Friday we update new items and pages to the web. Check back regularly or sign up for our regular newsletter to get the latest in wholesale products from Bali and Indonesia.

Why do some of your wholesale products have a price and others do not?

We do list the prices for products that we know are in stock. We do not print our prices for products that we need to make to order.

Can you give me exclusivity on your wholesale products?

If you are able to guarantee an agreed minimum order amount per annum, we are able to grant you exclusive rights to a wholesale collection or product line, for a specific geographic location.

How do I place an order?

You can use our shopping cart facility to order and purchase your wholesale products online. For made to order products simply Contact Us and we will get back to you. You will find more information on placing an order on our Terms page.

How do I pay for my order?

If you use our shopping cart facility to purchase products, you are able to pay by credit card online. For made to order products you may choose to pay offline by telegraphic transfer between banks, or by faxing your credit card details to us. You will find more information on how to pay for an order, online or offline, in our Terms section.

Most other sites have a minimum order amount. Do you?

Yes, we have a minimum order amount of USD$5000. However we will accept orders less than USD$5000, at a fixed fee amount of USD$500. You can find more information about our fees on our Service Fees page.

Can I change the quantity of items I have ordered?

Adding more items or increasing the quantity is easy. Reducing the amount is not so easy, especially when production has begun, and we have committed financially to our manufacturer for a set number of items at a set price….we want to keep the relationship with both parties, but there are certain times when an order cannot be cancelled or reduced.

Can I get a refund of my deposit if I change my mind, or I want to cancel the order?

If production of your order has begun, than we cannot refund your deposit. If production of your order has not begun, than we can refund the deposit, minus an administration fee.

How do you pack items?

Carefully, like we would our own.

How do you send me my products?

Depending on the volume, size, and value of your order, we will send you your products by sea, air, or courier. You will find more information on the shipment of your order in our Terms section.

Do I need to insure my products?

Yes. Don’t even think about not insuring your order…..it is not worth the risk.

When can I expect to get my order?

The lead-time for an order depends on the size of the order, and the quantities of each item. You will find more information on the delivery time of your order in our Terms section

My question is not in the above list. Can I contact you with more questions that I have?

We are pleased to answer any questions you may have, at any time. Feel free to contact us by phone, or email.

Please do not hesitate to Contact Us if you have any questions that we have not answered above – we will answer you promptly and to the best of our knowledge.